Tec 24We follow the
customer step by step.
SUPPORTING THE CUSTOMER STEP BY STEP
The Tec-24 Team is composed of technicians whose aim is to assist the pharmacist in the post-selling period. These specialists are trained on all the technical processes of the automation such as production, installation and use. Therefore they are experts both on the functioning of the automation and on the selling dynamics of the pharmaceutical market. This service is provided 24/7. We provide service worldwide, hence our staff are multilingual.
The technical assistance service is extremely effective and simple since all the automation can be controlled from remote software. This system makes the machine visible in all its parts to overcome most of the potential problems. Many cameras are positioned in strategic positions of the machine and they make possible a constant visual control through which it is possible to control and record all the movements of the automation. Nevertheless, if the remote assistance was not enough, Swisslog assures the personal presence of a specialized staff.
Thanks to its CRM Software (Customer Relationship Management), Swisslog has always provided its clients with a high-quality service. Indeed, the CRM allows the control over the quality of the technical service provided and the subsequent satisfaction of the costumer.
TRAINING THROUGHOUT TIME:
The pharmacists’ training is a fundamental phase of the automatisation process of every pharmacy. The transmission of knowledge from our specialists to the clients is essential for effective use of the system. The training includes the study of all the specifics of hardware and software. This training period is an opportunity which Swisslog gives to the clients in order to fully understand the automation system and subsequently maximize the level of productivity of the pharmacy.